How to Report Unfair RNG Results in Online Casinos
Online casinos rely on Random Number Generators (RNGs) to ensure fairness in their games. But what happens when the results don’t feel so random? If you’ve experienced suspicious gameplay—like an unbelievable losing streak or impossible odds stacking up—you might be wondering if something’s off. Here’s how to take action and report it properly.
🎲 What Is RNG and Why It Matters
RNGs are algorithms that generate random outcomes in games like slots, roulette, and blackjack. When functioning fairly, RNGs ensure each game is unpredictable and unbiased. Legit casinos use certified RNGs audited by third-party testing agencies (e.g., eCOGRA, iTech Labs).
But if a casino manipulates its RNG or uses uncertified software, it could tip the odds unfairly against players.
🚩 Signs That RNG Might Be Unfair
While bad luck is always possible, consistent red flags may indicate an issue:
- Long, improbable losing streaks
- Unusual patterns (e.g., same numbers or symbols appearing too often)
- Games that don’t follow known odds (e.g., never hitting 21 in blackjack over many rounds)
- Suspected tampering after a win
If you’ve noticed anything like this, it’s worth investigating.
📝 How to Report Suspected RNG Issues
Here’s a step-by-step guide:
1. Document Everything
Before making a claim, gather solid proof:
- Take screenshots or record videos of gameplay
- Note timestamps, game titles, bet amounts, and outcomes
- Download or save game history if available in your casino account
2. Check Casino Licensing
Find out which regulatory body licenses the casino. This info is usually at the bottom of the casino’s website. Common authorities include:
- Malta Gaming Authority (MGA)
- UK Gambling Commission (UKGC)
- Curacao eGaming
- Gibraltar Regulatory Authority
Each of these regulators accepts complaints about licensed operators.
3. File a Complaint With the Casino
Go through the casino’s customer support first:
- Explain your concern clearly and calmly
- Provide documentation
- Ask if they can share the RNG audit reports or testing history
Some reputable casinos will escalate your case internally or forward it to their testing partner.
4. Escalate to the Regulator
If the casino ignores your complaint or gives unsatisfactory answers, report it to the regulator:
- Visit the official site of the licensing authority
- Look for their “Player Complaint” or “Dispute Resolution” section
- Submit your evidence with a clear explanation
5. Contact Independent Auditors (Optional)
If the casino mentions specific auditors (like eCOGRA), you can also reach out to them. Some auditors offer independent dispute resolution.
6. Warn Other Players
If you’re confident the RNG is rigged and not just bad luck:
- Leave reviews on platforms like Trustpilot or Casino.org
- Share your experience in forums like Reddit’s r/onlinegambling
- Post in gambling complaint websites (e.g., AskGamblers)
This helps protect others and puts pressure on shady operators.
✅ Bonus Tips
- Only play at licensed and regulated casinos
- Look for casinos with certified RNGs and transparency reports
- Read reviews before depositing money
Final Thoughts
Not every losing streak is a scam—but if your gut says something’s wrong and you have evidence, take action. Online gambling should be fun, fair, and safe. Don’t let a suspicious RNG slide. Reporting issues helps clean up the industry and protect fellow players.